- Introduction
This Privacy Policy applies to all users who access or use services operated under the ACE Casino Blackfoot brand in Canada. The document describes the categories of personal information collected, the purposes for which that information is used, the conditions under which it may be disclosed, the security measures applied, and the rights available to users regarding their personal data.
By using the services, you confirm that you have read and understood this Privacy Policy. Users who do not agree with any provision set out in this document must discontinue use of the services immediately.
This policy is subject to applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any relevant provincial privacy laws. Where provincial law applies and provides a higher standard of protection, that standard governs.
- Information Collected
ACE Casino Blackfoot collects personal information necessary to operate accounts, verify identity, comply with legal obligations, and deliver services in accordance with applicable gaming and privacy regulations.
Categories of information that may be collected include:
- Full legal name, date of birth, and government-issued identification details required for age and identity verification.
- Contact information, including residential address, email address, and telephone number.
- Account credentials and authentication data.
- Transaction records, including deposit and withdrawal history, for financial record-keeping and regulatory compliance.
- Device and technical data, including IP address, browser type, and session information, collected automatically when you access the platform.
- Communications sent to support or submitted through account-related forms.
Personal information is not collected beyond what is reasonably necessary for the stated purposes. Collection occurs only with your knowledge and, where required by law, with your explicit consent.
- Purposes of Collection and Use
Personal information collected by ACE Casino Blackfoot is used for the following purposes:
- To register and maintain user accounts in accordance with applicable account requirements.
- To verify age and identity as required under Canadian gaming regulations and applicable law.
- To process transactions and maintain accurate financial records.
- To detect, investigate, and prevent fraudulent, unlawful, or prohibited activity.
- To comply with legal obligations, including reporting requirements imposed by gaming authorities and law enforcement agencies.
- To communicate regarding account status, policy updates, or other service-related matters.
- To respond to access requests, complaints, or inquiries submitted by users.
Personal information is not used for purposes other than those listed above without prior consent, except where use or disclosure is required or permitted by law.
- Disclosure of Personal Information
ACE Casino Blackfoot does not sell personal information to third parties. Disclosure of personal information may occur in the following circumstances:
- To service providers engaged to perform functions on behalf of the company, such as identity verification, payment processing, or technical infrastructure, where those providers are bound by confidentiality obligations consistent with this policy.
- To government authorities, regulatory bodies, or law enforcement agencies when required by applicable law, court order, or regulatory directive.
- To private parties when necessary to enforce the Terms and Conditions, protect the rights or safety of users or third parties, or investigate suspected fraudulent or illegal activity.
- In the event of a corporate transaction such as a merger, acquisition, or transfer of assets, where personal information may be transferred to the successor entity, subject to equivalent privacy protections.
Where personal information is transferred outside Canada, reasonable steps are taken to ensure that the receiving party provides a comparable level of protection under applicable law.
- Data Retention
Personal information is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Account records and transaction data may be retained for a minimum period specified under gaming or financial regulations applicable in the relevant province or territory.
When personal information is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction.
- Security Measures
ACE Casino Blackfoot applies technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Encryption of data in transit using SSL/TLS protocols.
- Encrypted storage of sensitive personal and financial data.
- Access controls that restrict internal access to personal information on a need-to-know basis.
- Audit logging of access to personal data systems.
- Regular review of security practices in response to emerging risks.
No method of electronic transmission or storage is entirely secure. Reasonable safeguards are applied, but absolute security cannot be guaranteed. Users are responsible for maintaining the confidentiality of their account credentials.
- Your Rights
Subject to applicable Canadian privacy law, users have the following rights with respect to their personal information held by ACE Casino Blackfoot:
- Right of access: To request confirmation of whether personal information is held and to obtain a copy of that information.
- Right of correction: To request correction of inaccurate or incomplete personal information.
- Right of deletion: To request deletion of personal information where retention is no longer legally required or justified.
- Right to restrict processing: To request limitation of the use of personal information in certain circumstances.
- Right to data portability: Where technically feasible and required by applicable law, to request that personal information be provided in a structured, commonly used format.
- Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
- Right to object to marketing communications: To unsubscribe from marketing communications at any time. Requests to unsubscribe from commercial electronic messages are processed within 10 business days, in accordance with Canada’s Anti-Spam Legislation (CASL).
To exercise any of the above rights, a written request must be submitted to the designated privacy contact. Verified requests are responded to within 30 days of receipt. In cases of complexity or volume, this period may be extended by an additional 30 days, with notice provided to the requester.
- Cookies and Tracking Technologies
ACE Casino Blackfoot may use cookies and similar tracking technologies to maintain session integrity, support security functions, and collect technical data as described in Section 2. Cookies used for non-essential purposes are subject to user consent, which may be managed through browser settings or through any consent management interface made available by the platform.
Disabling certain cookies may affect account functionality or access to services.
- Minors
Services are not directed to individuals under the legal gambling age applicable in their province or territory of residence. Personal information is not knowingly collected from minors. If it becomes known that personal information has been collected from a person below the applicable age threshold, that information will be deleted without delay.
- Changes to This Policy
ACE Casino Blackfoot reserves the right to amend this Privacy Policy at any time. Material changes are communicated to registered users through account notifications or by posting an updated version of this document. Continued use of the services following notification of changes constitutes acceptance of the revised policy.
- Contact
For questions, concerns, or requests related to this Privacy Policy or the handling of personal information, contact the privacy team through the official support channel listed in the Contact section of the website. All privacy-related inquiries are handled in accordance with the procedures described in this document.